D-Freeze Terms of Service

Last Updated: 2025-03-10

Welcome to D-Freeze. By accessing and using our website (www.d-freeze.com and www.d-freeze.ca), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please refrain from using our website and services.

1. Acceptance of Terms

By using our website, purchasing our products, or engaging with our services, you agree to comply with and be legally bound by these Terms. These Terms apply to all users, including customers, vendors, and visitors.

2. Modifications to the Terms

D-Freeze reserves the right to modify these Terms at any time. We will notify users of any significant changes through email or website notifications. Continued use of the website after modifications constitutes acceptance of the new Terms.

3. Use of Website and Services

Users must be at least 18 years old or have parental consent to use our services.
You agree to use our website and services only for lawful purposes and not for fraudulent or malicious activities.
Unauthorized access, scraping, or misuse of our website is strictly prohibited.
Users are responsible for maintaining the confidentiality of their account credentials and must not share or allow unauthorized access.

4. User Accounts & Registration

If you create an account on our website, you agree to provide accurate and current information.
You are responsible for safeguarding your account login credentials and preventing unauthorized access.
D-Freeze reserves the right to suspend or terminate accounts engaged in fraudulent, illegal, or abusive activities.

5. Product Information and Orders

D-Freeze strives to provide accurate product descriptions and pricing. However, we do not guarantee that all product information is free of errors.
We reserve the right to modify prices, discontinue products, or refuse service at our discretion.
Order confirmation does not constitute acceptance of an order; we reserve the right to cancel any order prior to shipment.

6. Payment and Billing

Payments must be made in full before order processing.
We accept major credit cards and other payment methods specified on our website.
In case of failed payments, we may cancel or suspend the order until payment is received.
Refunds and cancellations are subject to our Refund Policy, which may include restocking fees and processing times.

7. Shipping and Returns

Shipping policies, including estimated delivery times and applicable fees, are detailed on our website.
We offer returns and exchanges according to our Return Policy. Products must be returned in their original condition within the specified return period.
Customers are responsible for return shipping costs unless the product is defective.

8. Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of D-Freeze and protected under applicable intellectual property laws.
Users may not copy, distribute, or use our intellectual property without prior written consent.

9. Limitation of Liability

D-Freeze is not liable for indirect, incidental, or consequential damages resulting from the use or inability to use our products or services.
We do not guarantee that our website or services will always be available or free from errors.

10. Warranty Disclaimer

Our products are covered by specific warranty terms, which are outlined in our Warranty Policy.
Except as explicitly stated, all products and services are provided “as is” without warranties of any kind.

11. Third-Party Links & Services

Our website may contain links to third-party websites or services.
D-Freeze is not responsible for the content, policies, or practices of third-party websites.
Users should review third-party terms and policies before engaging with external services.

12. Indemnification

Users agree to indemnify and hold D-Freeze harmless from any claims, damages, or liabilities arising from their use of the website, violation of these Terms, or infringement of third-party rights.

13. Force Majeure

D-Freeze shall not be liable for failure to fulfill obligations due to events beyond its reasonable control, including but not limited to natural disasters, cyber-attacks, supply chain disruptions, government regulations, or force majeure events.

14. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of Alberta, Canada.
Any disputes shall be resolved through arbitration or in the courts of Lethbridge, Alberta Canada.

15. Termination

D-Freeze reserves the right to suspend or terminate access to our website or services at our discretion, without prior notice, if a user violates these Terms.

16. Contact Information

For any questions regarding these Terms, please contact us at:

D-Freeze Customer Support

Email: support@d-freeze.com
Phone: 1-587-388-0555