D-Freeze Privacy Policy

Last Updated: 2025-03-10

D-Freeze respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website (www.d-freeze.com and www.d-freeze.ca) and use our services.

1. Information We Collect

We collect various types of information to improve our products and services:

Personal Information: Name, email address, phone number, shipping and billing addresses, payment details, and order history.
Technical Data: IP address, browser type, operating system, and website usage patterns.
Cookies and Tracking Technologies: Information collected through cookies, tracking pixels, and other analytics tools.
User Account Information: If you create an account, we collect login credentials and activity associated with the account.

2. How We Use Your Information

We use your data for the following purposes:

To process orders, payments, and shipments.
To improve website functionality and user experience.
To communicate important updates, promotions, and service notifications.
To comply with legal obligations and fraud prevention measures.
To provide personalized recommendations and marketing messages where permitted.

3. Data Retention

We retain personal data only for as long as necessary to fulfill its intended purpose, comply with legal obligations, and resolve disputes. When data is no longer required, we securely delete or anonymize it. Specific retention periods are outlined in our internal data retention policy.

4. Sharing of Information

We do not sell or rent personal information. However, we may share your data with:

Service Providers: Third-party companies that assist with payment processing, shipping, and customer support.
Legal Compliance: Government authorities if required by law.
Business Transfers: If D-Freeze undergoes a merger or sale, your data may be transferred to the new entity.

hird-Party Analytics & Advertising Services: We may share anonymized data with third-party analytics providers to improve our marketing and website functionality.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Users can manage cookie preferences through browser settings. Disabling cookies may impact website functionality. Our full Cookie Policy provides additional details.

6. International Data Transfers

If personal data is transferred outside of your country, we ensure adequate protection through standard contractual clauses or other legal safeguards

7. Data Security

We implement security measures to protect your personal data from unauthorized access, loss, or misuse. These measures include encryption, access controls, and regular security audits. However, no online data transmission is completely secure, and users should exercise caution.

8. Your Rights

Depending on your location, you may have the right to:

Access, correct, or delete your personal data.
Withdraw consent for certain data processing.
Request a copy of the data we hold about you.
Opt-out of targeted marketing communications.
Request data portability if applicable under regional laws.

9. Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected personal data from a minor, we will take steps to delete it.

10. Third-Party Links & Services

Our website may contain links to third-party websites or services. D-Freeze is not responsible for the privacy policies or practices of third-party services, and users should review those policies before engaging with external websites.

11. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Users are encouraged to review this page regularly to stay informed of any updates.

12. Contact Information

For privacy-related inquiries, please contact us at:

D-Freeze Privacy Team

Email: privacy@d-freeze.com
Phone: 1-587-388-0555